Week 1: Fundamentals

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Week 1 Audio

by Karen Judd Smith | Click to Listen

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What I do want to say is something very, very simple is welcome. I am really excited that we’ve begun. And I know that you’re all meeting one another for the first time because even though three of you are from the same country, yes, it took getting online during this internet age to meet for the first time. Now, with these kind of live events. It’s my favorite way to teach, to teach live. And I love working with people and the two way conversations that are possible, even if it’s a little challenged at times. Bye bye Our whole the internet system, it’s not perfect. But the fact that we can gather in this way and it can be live, we can have conversations, you can ask questions as we’re going through this. It’s a you know, it’s just a wonderful way to spend time together and to learn and in the process were able to build community. Now, while this is a very small community and it is a special it will become a very special community. Community is very important, especially as we we move on into our work we cannot, whether we are solo entrepreneurs, or whether we are small nonprofits or social enterprises, and even as we become much, much bigger partnering, connections and community are very, very important to the success of our own agendas and missions as well as we can be there to support one another. So what I’m going to begin now with just a few logistics, because I want to make sure that we can get good results from this training. Now during during this, but while the class is alive, I have a lot of things that I’m looking at even though it’s on the same physical screen, I’ve got a number of different screens that I’m looking at. So I don’t always check, check the chat box. So just be aware that it’s not that I’m not interested or concerned and I’ll try to stop at relevant times and ask if there are questions. But one thing I do want to point out right now is do you know about in the in the participants area, if you go down to the participants link at the bottom of your page, there is a place where this one doesn’t have it. Yes.

Unknown Speaker 3:03
Anyway, I guess I didn’t switch this on, I’ll have to switch it on next time. There’s usually a place where you can raise your hand and one of the things that’s good for that is it shows up on my screen in. Oh, yes, you found it. There you go. You raised your hand. For me found it. Okay, I guess I don’t get to raise my hand because I’m running the program. Okay. So you can raise your hand I see that. And the interesting thing about this is that it puts it in the order of the hands raise. So this is not so critical in this a small group. But some of you may be down the road, as you’re dealing with. There’s a good chance that during COVID and that it’s not going to go away overnight. And that even some of you may end up doing your your training of your volunteers, your meetings that you have with CO you know, with your cohort or with others. But you’re working with it can be just a useful thing to keep in mind. Okay, so that’s just another little bit of detail. So I can see that for me is very fine with that. Whenever possible, I also do like to encourage you to show up on on video I know especially when you calling in from from other countries where the internet is unstable, one of the first things we should do is to turn off our video just to help give us the bandwidth that we need. But where possible, please do show up on video. Part of what we’re doing here is up leveling you as leaders and leaders show up and leaders are always visible. And so that’s an important piece for you to pay attention to because people are also watching. They watch your body language, they watch your face, they watch you know all of the things that you do directly and in directly. And as you uplevel your leadership, you know, part of it is, is being comfortable with being in front of people with showing up the way you want to show up. Plus, one of the benefits is that it it helps you focus. When you know that you’re on camera. We all need a little accountability at times when you’re on camera, you know that people can see you and we just behave just a slight, slightly different way than when we’re anonymous. So please do use use that to your advantage and recognizing that this is part of up leveling you as leaders now, what you’re going to learn about me throughout this process is that I teach what I use, and I test I test constantly. In fact, I drive my family nuts whether the small things or the big things I taught test software, I test new approaches. I always look, I mean, my, my training, actually in undergraduate school was not in political science, even though I’ve spent 20 some years around the UN and in very political environments, but my training was in physics and science. And so I guess, you know, it’s in a part of me is toys, test everything, just to look to see how it works and why it works that way. And one of the things that I guess I always appreciated about science and physics in particular, is you look at the world and the chaos of the world, but always with the mind to find in there, the simple essence. But because of the hard things, there is something that is very simple. that plays out in all those complex ways. So I have I in whatever it is that I do. That’s something that I always look for why Is that important? Because I hope that in time you can see that some of the things that I have latched on to that I have found and that I therefore bring to you are quintessentially simple things that have profound impact and that is that is kind of my litmus test for something that I take on as a major part of what I do. So, part of the what what I teaching here are things that I do and use

Unknown Speaker 7:34
and so, so this is just a simple reality. I am also an open book

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I am you ask me any question, um

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you know, ask me tough questions, easy questions. In this environment. We are creating an environment for learning For creating a space within which we can grow to gather. So what that means is that we we don’t always, you know, in life, a lot of things we learn by making mistakes, and that is not or they appear to be mistakes. Part of it is just, that’s the learning process. A kid falling down is not a mistake as much as it’s part of the learning process. So but however, as adults, and as we work in in sometimes very politically sensitive environments, when we work with others, we often need to pay attention to what we share. So one of the things that I do want to encourage you to do in this environment is to be willing to create that safe space for one another, because as we can share something of the tougher questions that we have on leadership, about our organization about our own skills about what our experience has been about how to deal with things, sometimes it can be hard to bring those things out publicly. And yet sometimes that’s exactly what even giving voice to those questions in in a safe environment is part of what helps us go the next step. And I do want to let you know that this is meant to be not just me giving you tips and tricks and strategies, but to creating an environment within which you as a person, as a leader in your of your life, and have teams and have, in some cases, your whole organization for you to learn and grow as well as learning specific steps and strategies, both are needed, but a critical pieces growth as as leaders growth as individuals. So this is part of what is going on as we spend time together. And so, in that sense, feel free to ask me questions, you can ask me questions about the things that I have learned the hard way, as well as the things that I’ve that I’ve learned and have glorious results because I assure you, I have had both. So we’ll get into that and we’ll go through we’ll even have segments of of this program over the course of the six weeks and then at the end of it, as you know, we’re going to have a three day intensive and I think, especially during that time, we’ll also get into some of the real personal growth. moments that are so critical for us as leaders, if we don’t grow, if we don’t grow, and if we don’t foster growth in our teams around us, your organization will grow it will stunt and it won’t be able to do what is needed in the world today and what I know is your aspirations and goals and desires. So these are these are things about me in the context of, you know, a formal structured learning environment. So, I’m intending to give you leadership tools, the externals, but also the internal tools and build the capacities of you as leaders. So again, ask me anything you’d like when when we get you know, at any at any stage, feel free. really asked me questions. And I know that that might take a little time for you to feel comfortable with that we’ve all got to get to know one another. So that’s fine. We’ll have the time in these next six weeks. And so one of the things that I know that I will do you know, as I share stories and bits and pieces about my students and others that I other situations where I’ve trained and organized and done this, that and the other thing, but that helps me to let you know how things grow, move, grow and change. So I will tell a story or two, here or there.

Unknown Speaker 12:37
Now jumping, perhaps, perhaps I go too far, sometimes to the end before we circle back around again, to get to the beginning, but it’s important to I think, for me to wrap a few ideas around what this training is. Maybe it came from my my concept of of Even what my mother taught me she was actually a fashion designer in Melbourne in her early days before she got married to my to my dad who then took her out into the middle of nowhere of Australia and became a farmer’s wife. But I always learned from her you know about clothing, and the value of beauty and, and elegance and simplicity and style. So wrapping things around clothing, wraps, things around us shelter wraps things around us. What I think we’re also doing here is wrapping organizational structures and processes around your core passion to change people’s lives for the better. So I see this there’s to me there’s there’s a pattern there. So part of this wrapping process for me is to understand what it is at the heart of everything and I do want to let you know that That part of what we need to wrap things around and include in the bigger picture of our work is that we, no matter our aspirations, no matter where we are in the world, no matter who we are, what titles we have, what families we grew up in, whatever it might be, your body is your base for your life. And it is where you are even geographically, the circumstances around you. The peers that you spend time with the care of your life is really important for the big picture. And so, what I want you to do while we’re sitting here is this this may be sounds a little interesting or silly, but you know, is just to remember when you’re sitting, even just, why don’t you just roll your shoulders

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roll your shoulders It’s a simple little thing. It’s a simple little thing. But have you ever had a tension

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like a knot in between your shoulders or in your neck, which then runs up your head into a headache. Luckily, I don’t get headaches as much like I used to. But it’s because a lot of the time we gather a lot of those tensions here. And especially as we spend time, this time in front about silly screens, the only way that we speak to the world a lot of the time is that we do spend a lot of time perhaps not all of you, but increasingly when we can’t go out we spend a lot more time in front of in front of our screens. So don’t forget your body. Don’t forget to feed it don’t forget to sleep it don’t forget to do simple little exercises because your body is your base. Nobody no base in your life, no action. So it’s it’s a simple little point. And and we’ll deal with more of the I’m not going to be you know Giving you Tai Chi classes or anything like that in this, but I just want to remind you of how or actually my favorite. Sorry, this is a little aside, but my favorite is actually my, my kids got me a quest headset, which is a VR headset. My favorite form of exercise these days is playing beat Sabre again, because it really gets me into a sweat and it exercises and it’s great. I don’t have to go to the gym, I can listen to music and hitboxes all day long. Well, not quite all day long. But the point is there and the reason why I bring this up is that it’s important to find some kind of activity that is good, good for you. So you know. Okay. So later on and part of one of the bonuses that I’m going to give you later on is going to be about how to deal better with some of the stress that you may experience at work. Perhaps just for an exercise I know that most of you know how to put stuff in the chat but just had any of you have each Have you ever experienced any stress? Just say yes or no in the chat box

Unknown Speaker 17:17
Okay, nobody’s had any

Unknown Speaker 17:19
fuel no way the chat boxes I want to see whether you know where the check boxes Oh, okay, so yes, yes okay.

Unknown Speaker 17:32
Oh, only one so maybe for me is not that oh yes she’s had stress if Anya looks like you You are up your your he found you he has no stress. Okay. I put you on the spot of funding you have you have no stress I my hat is off to you.

Unknown Speaker 17:54
Anyway, but now one of the things about

Unknown Speaker 18:00
Okay wonderful wonderful.

Unknown Speaker 18:03
So don’t forget to talk to one URL in the in the chat box you know if you’ve got a comment please feel free to say it if you’ve got a key question I may not see it there especially as things disappear. But it’s it’s important to you know, interact to keep you keep it even all of this alive and vital. But, um, it’s not uncommon at all for those in the helping community. And I know that each one of you is in a community where you feel you you want to help you want to make a difference. You want to make an impact in the world, because you want to make it better for people’s lives. And it is often the people in the helping community, whether it be chaplains or or it’d be teachers, whether it be doctors and nurses. Have those especially in in places where they see a lot of trauma, from domestic violence, or just plain violence or anything like that to suffer. On one hand, there is compassion fatigue. There is also something that people call secondary trauma or indirect trauma. So, going through life, we accumulate some of these things. And it’s really important to also be able to deal with that, because otherwise it accumulates, just like tension accumulates, and after a while, then you don’t function optimally. And if anybody needs to function optimally, it’s those who are helping others to help make their lives better. So part of this is why I really do want to stress because the helping community often sees that they need to be lost. They need to sacrifice themselves, they need to give of themselves They need to continuously and I completely understand. And yes, that’s it’s important to keep stretching ourselves to be able to do more, give more whatever else. However, when we do that,

Unknown Speaker 20:14
at the cost of our own health, and

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enjoyments and capacity to really continue to want to do more and be more and see more, then we’re actually making ourselves smaller and we’re not we’re able to live as well and contribute as much. So I will circle back around four different aspects of this. And we will look at this kind of stuff Who would have thought, I bet you didn’t think that one of the first things we do is roll your shoulders and talk about what you need to do for your own self, but it’s really important because We want, I want you to be around helping a lot of people. For a long time, our world is kind of in me. So anyway, so let’s get back to the next six weeks, we’re going to be learning absolutely about impact and influence. And it really is from the perspective and I’m taking all the perspective in this, of providing you with transformative leadership essentials. And this is so you have those skills and capacities and you know, their potency, and then you can build them into your systems, your days, the way you work with your teams. You can lead them to create more effective teams. And when in fact you are the head of your department or your organization or whatever it is, then you can infuse these and change your organization gradually make your organization function consistent Lee with some of these core capacities so this is this is part of what the work why we are here learning the you know why I look at it in terms of transformative leadership essentials. So one of the things, as I said, you’re going to learn a lot about impact and influence from angles that you may not have been thinking about in the past and hopefully that will spark different thinking in you will allow you to see things a little bit differently because this is part of the process of up leveling your capacity as a leader, and you and your vision and your drive is so fundamental to leading well Now one of the things that also we will be looking at is how to set the right kinds of goals and the outcomes to make strategic impact. And I’m going to have a whole section on that, but is one of the things that really excites me and I love it. And we won’t get to that until week two, at least we won’t dig in. I will probably refer to it mention it, but that’s going to be coming up mostly in in week two. And but part of what we’ll begin with today, will be providing some background for the process of getting buy in with all of your stakeholders. For people in the helping community for those of you with already in nonprofits or NGOs or social entrepreneurs, social enterprises, you work not just with your own teams and customers that the average business person has the luxury of only dealing with their own organizational structure. their employees leadership management, blah, blah, blah. And their customers. They’ve got two main focuses. But nonprofits and social entrepreneurs have to deal with a whole lot more you have to do more than just what the average business person attends to. Because you’ve got stakeholders who are the beneficiaries. You’ve got the stakeholders within your organization or team.

Unknown Speaker 24:34
You’ve usually got stakeholders that a pot of many times you’ve got a board, or those that you have to answer to in the community. So you’ve got to, and why why I refer to stakeholders is because each each one of your situation is different and unique. And I don’t know exactly how many key stakeholders you have, but you don’t just have the simplicity. The average business person who goes out into the world to make that bottom line you have to address and pay attention to and understand how to work with effectively, yes, to influence them, and to impact not just your beneficiaries, but your community. And that can that community can include some of your traditional leaders, some of your religious leaders, some of your political leaders, some of your community leaders, as well as your board and etc, etc. So it may or may not be something that you’ve paid particular attention to, and had the insights and capacities to map out and make a plan for them. And why is this important? Because this is part of what this wraparound concept here is. I know at the core of what you’re doing you, you have a passion you have you have beneficiaries with very specific or growing needs, whatever it might be. But very quickly, I’m certain that you discovered that in order to do that effectively, there are others you need to pay attention to. So again, it’s this wraparound element and paying attention to stakeholders and creating ways to systematically

Unknown Speaker 26:30

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take care of bringing these stakeholders through process to bring them to the next level. I’m confident that many of you weren’t thinking of that aspect of your work at the time that when you first got a passion for what it is that you’re doing, but very quickly, most of us run into those little what sometimes can be brick walls, of our Sometimes it’s just a matter of not understanding that they were there and then discovering that they were there to run into.

Unknown Speaker 27:09

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then understanding how to build and create systems that can help you do that effectively, so that you can reliably influence and impact people. That’s a whole nother step. And that’s what we’re talking about in in these next six weeks. And hopefully, by the time we get to the end of it, you’ll see how all of that gets tied together. And importantly, one of the things about stakeholders is that

Unknown Speaker 27:41
there are often difficult ones who would have figured

Unknown Speaker 27:47
sometimes even the ones that we’re endeavoring to help are resistant. So we will also pay attention in in these six weeks to how to work with three system stakeholders and how to take them through a process that not only gets them more aware, interested and engaged, but to the point where they really have bought in to where they are supporters and even, hopefully as many as you can to bring them to the levels of where they are not just happy for you to be there that they are really behind you because this is critical for you in your work, your work is huge. Many times your aspirations are absolutely huge. So having people who are interested, maybe ho hum is not enough to really get the job done. And I think you you know that. So I won’t just be giving you some of the processes and some of the skills and we will absolutely get into that needed to create the influence and impact that you want. We’re going to be we’re going to be going over how to get people on your side and in your community so that they can at least be aligned with you and not resistant but ideally even get those folks on board. Now I know that one of the things that a number of you are always concerned about and this is this is a worry for every organization, any anything that anybody has taken time to create, whether it be you know, a small one, you know, one to five person business or service or program that is being provided to whether it’s a an enormous you know, multi thousand employee, nonprofit or social enterprise

Unknown Speaker 29:55
handing off and handing over making sure

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But when you step out, it can continue the people who need the help needed the help and and why you first got involved in the first place is still going still there and still needing the support, the direction the whatever it might be that you are providing. To be able to make sure that the moment you step up, step away, everything does not fall apart. And that’s why part of this wraparound concept is creating a system around the passion that you have that is sustainable, and optimally, that is scalable, something that can grow. So there are these elements in that are behind what we will be doing here. Now I want you just to know that whether this kind of Understanding this kind of these kinds of core skills and perspectives you will be able to use today, tomorrow you’ll continually refine some of these skills and capacities, you will, I’m certain some of these processes will be upgraded over time, or just simply refined in your ability to utilize them. But the point is, these will will be something that you will be able to take with you that can multiply your impact and influence again and again. And again. It’s not just something that works once like you’ve, you know, you know, you have a drink and it gives you energy for six hours. It’s something that you can put into your life that ensures that you will have that energy for at least six hours every day. Again and again. And again. That’s the difference as in terms of what we will be learning Here with some of the other types of training that may be out there. Now,

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one of the,

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you know, so these are,

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you could say that these are some of the ways that you can lose courage in your endeavor, you lose courage when you can’t see the way forward to that you can step out of what you do, and it doesn’t.

Unknown Speaker 32:29
It doesn’t pull apart.

Unknown Speaker 32:33
You can lose courage when you run into stakeholders that just don’t quite get what you’re doing. Even though they’re some of the ones that you either directly or indirectly are able to help. You can lose courage, you can be discouraged. It can dampen your enthusiasm, and when your enthusiasm is dampened, that impact More than just you and your personal life. Because you know, the minute you step into a room with your team, it impacts things. In fact, this this is one of the lessons that I, I really sought to teach and a perfect environment. It was such a perfect environment. I don’t know. Probably most of you don’t know that in one of my lifetimes, I’ve had a few. I ran a program, and I know grace will have heard of it. I ran a program that was a Summer Youth Leadership Training Program International. And for about 10 years, this program ran up in the Boston Massachusetts area we had anywhere up to 150 boats in the area. Now the most we had running at the time was 96. In the water with captains of Crew but my responsibility was for the roles for the program for the training for the organization for making sure all the meetings happen making sure people got off the docks, whatever. But one of the most valuable lessons that those young people learned when they were out there, because when you go out onto the ocean, you’re

Unknown Speaker 34:19
usually there was anywhere between two to five or six people on a boat.

Unknown Speaker 34:26
It’s like a petri dish.

Unknown Speaker 34:29
It’s a petri dish.

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You get up in the morning, you go out there and you bummed out. Everybody on the boat knows you’re bummed out.

Unknown Speaker 34:38
There is no room you can’t go into another room. You can’t opt out of the boat when you can, but you know, you’ve been you’ve got a long swim. It was an excellent petri dish to see how they and or their peers, their fellow crew. impacted everything. When they pulled together when they didn’t pull together, how to get people to pull together. It was such a wonderful learning experience for young people beginning their life, getting out of school, getting to be the place where they will becoming young adults and beginning to make choices in their lives. That would impact not only their own life, but those around them. And this is true. In fact, everywhere. It’s just that that in that environment, it’s obvious, but where you are your inspiration, your your vision, your encouragement or discouragement

Unknown Speaker 35:50
is magnified in your team.

Unknown Speaker 35:54
Has anybody I suspect everybody’s thought about that at some stage, but it I underscoring that is really important as you are, and I’m stressing it because you are leaders and therefore, even understanding things that you can do. to not lose courage are critical for you as leaders. Is that something that you can see, can everybody I just want to know that you’re all still kind of there? Can you put something in the chat and say yes, yeah, that’s true or No, it’s not. I don’t understand it.

Unknown Speaker 36:32
Yep. Okay.

Unknown Speaker 36:38
Yep. Hopefully. Anybody else there?

Unknown Speaker 36:43
Maybe in the chat? Nobody? Yes. Okay. So, thank you. Yeah, I just like to know that you’re still there and still still with me, and I’m not just talking to hot air. So the point is, I do want to make sure that I’m Um, that, that you as the leader of your program, you know, whatever program wonderful for me, whatever program it is that you’re doing, and I and we heard a little bit from each of you before we before we started working on this, that even when you have the greatest program that does real magic in people’s lives, you know, but maybe very quickly, you discover that you can’t get the funding that you need to bring that program to those who need it most. That can be really painful. So that’s another way that you can lose courage. And I know for the helping community I know for the passion, mission driven individuals. Funding is always the elephant in the living room. It’s always something that needs to be paid attention to, and we will pay attention to that in this training, but I think You’ll find this in a slightly different way, then is traditionally, and we Yes, we will look at funding models. Yes, we will understand some of those dynamics. But we’ll also dig into that later on. That will be more I think it’s around week four or five. We’ll get into that. But it’s important that we established some other perspectives and insights, and have had some real experiences with some things that I’m going to give you before then. And that’s the other thing about this program is that I want it’s not just information so I’m going to give you homework each week. I want to make sure that you are getting going and then that you can do one or two key things that you can have an experience with, so that as we go through this course you can begin to see how that plays out. Now Today, we’ll get to that later on. So

Unknown Speaker 39:10
one of the things that we’re going to do in the course of this time is that we want to make sure that your programs are optimally aligned with your resources and your stakeholders. So we’ve got to do a little bit of exploration and research first, but I will get into the model of that and we will look at that today. And a lot of this, I think, I’m going to explain some things and it will need to be pulled together again at the end, but after a while, I think you’ll begin to see that there are some very rapid, it’s repetitious, I don’t like the sound of that. But it is repetitious. There. There there is a repeat, thematic repetition repetitions, but that’s good because what that means is that We don’t have to learn how to do a lot of different things in order to make a massive difference, but when we do those few key things and do them systematically, then we multiply our impact. That’s what multiplies our impact. So, in some of this, I know that for me, as adults, we’ve got out we come, we come to a lot of what we learn with, we come from different spaces, we’ve had different experiences in our life, and even the same word can conjure up different understandings. So so be in a way, be patient with us and with yourself. But as we go through the program, I think you’ll find you’ll begin to see that there is some consistent threads this simple and elegant and they will all start to tie together and I think it’s As you see that simplicity, elegance and tying together, but then maybe you’ll end up as excited about a desirable as I am already. But I really hope I hope that for you, and that is part of the way I’ve designed this program. So what I’m saying here is that I want your programs to be aligned with your resources and your stakeholders. And so we’ve got to do a little research on where people are at on what you’ve got to do some assessment here. And so we’ll get into that. But I want to do it in ways that have multiple purposes at the same time. Now, I want you to also be clear about end up putting in place processes that align your social change machinery. So this is again, I want to wrap around your core passion, your core work, and I want to make sure that it is inclusive, that you’re thinking about what you are building includes Thinking about what I call a financial engine. Because without that financial engine and I’ll you’ll hear me saying some of these things again in different ways in different places. But your financial engine is essential. What’s one of the one of the first things that you do when you get up in the morning? Okay, after you know of lotions and whatever else, one of the first things our bodies need is food. We need to energize ourselves. We need that’s our bodily engine. finances are just a form of energy of energy. And I’ve I loved it when a number of years ago one of my mentors actually many years ago, he was Goodness me. He had 13 PhDs. Now most of them were, you know, he, I think he only worked for you know, academically worked for a few of them, but 13 PhDs and I have stories about how the Stand schoolhouse that a bet I just wonderful. But his main point, the main point that I raised this person’s name. And it was because his comment one time that stuck with me all those years is money is just energy. So once you think in terms of money being energy because you need energy for your work. So part of what having a financial engine, it’s like fueling your change fueling your programs. So it’s so critical and important to build into what you do ways to get access to that energy, so that you can fulfill your mission. So right there, because I know that a lot of people in the you know whether you’re coming out of a religious environment or you’re coming out of even the nonprofit,

Unknown Speaker 43:53
right, they’re calling organizations nonprofits is such a shame.

Unknown Speaker 44:02
I say it’s such a shame because it sounds like it makes it sound like that the work that is being done shouldn’t make a profit when it’s it’s actually the work that needs to make the most profit because it’s not only providing services but it’s recycling that absolutely back out into the community. So I just nonprofit that’s why I, I prefer to talk in terms of social entrepreneurial ism and social change that it is an endeavor that fuels change. Nonprofit is unfortunate. Because nonprofits actually from a business side, from a business perspective, absolutely need to be profitable. And you need to have systems business systems in place for, for for, especially as you as organizers, organizations get larger, it was Your organization applies for ECOSOC status, if you’re going at that level to the United Nations or even just want to be qualified as a 501 c three in America and in other countries, you have your different laws and structures, but you have to have systems that include financial systems in place, you have to have a business. Now, maybe you didn’t plan on starting a business, but as you know, you either work as a volunteer, and you make your contribution as best you can with what you’ve got. And you you make that offering.

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Or you go the next step and say, but I want to do more than that.

Unknown Speaker 45:42
I want to be able to help more than the person who is in front of me, I want to help other people to help other people. So you’re creating a system and understanding that you’re creating a system is part of what I will give you’ll probably hear me saying that again, in slightly different ways. But it’s so important to, for you to also see that that’s part of what effective impact and influence is, is to not only have the desire to make the difference, but to build systems, they can be small, and they can be powerful big is not necessarily the ultimate determinant of impact. I mean, you can go back to Margaret Mead, you know, it’s it’s small teams that, you know, don’t worry about being a small team. It’s only it’s only ever been I’m not even getting your quote, right. But anyway, you can probably put it in the chat. But the the quote, you could probably quickly find it on the internet to get the exact words and put it in the chat. But Margaret Meads, quote was and don’t worry about his small teams of the only things that really ever made a difference, so do not feel bad. If you only have a small team or if your team within your larger organization is small, because it is the potency of all those teams, that’s what makes the difference. And so all of these aspects and perspectives are part of understanding the real nature of impact and influence. And that you are, in fact, working to create a system for this. So, does anybody have any comments so far? Let me just take a quick sip of my mom fuel. My daughter got me that for Christmas. I think she thought I’d have coffee in it, but I don’t anybody have any questions at the moment or just I know I’m just talking but that’s kind of the nature of some of this. Not all of this, but some of this. Okay. No questions. So we’ll we’ll continue on. So what are we Want to do? For the first three weeks I’m going to work with you on on how to build your social change system I’m build. So I want you to keep in mind the kind of the system concept of it. And so while I’m doing that, I’m going to help you identify ways to massively improve receptivity to your programs. And that’s part of the critical piece of making yourself irresistible to your stakeholders. And I want to lay out the steps for you to take to get the buy in and the new levels of support that you’re wanting, because to make the kinds of changes as you know, and to make the kinds of changes you want. It’s not just a matter of one person, it you’ve got to create that momentum. You need to create the teams, you need to create that. And so this kind of visionary pragmatic leadership, my my word for that is a word that you probably won’t have heard of. And we’ll dig into this a little bit more the framework that I have for that, which provides some really useful insights. We’ll look at that quickly next week. But it’s trends salient, the trends salient leader. So we’ll get we’ll get into that next next week. But you’ll see how a lot of these elements are, that we go over a part of that. And that’s, again, just a way to help tie it all together for you to see that big picture version of it. So by the time we get to talking about impact and influence, and that we’ve reviewed everything related to your social change business as a leader, I bet you didn’t think you were going to be talking about business here. But I do think it’s important for you to see business system enterprise, I’ll probably use all of those words at the same time. You may feel that you are not the quote unquote business leader, but even at your own level, you are conducting The business of your organization, even at the team level, so I just use it in, in in that sense if if needed. So then we’re going to get to the impact and influence strategies and how to outreach into the community and how to have a very clear plan for that we will develop stakeholder maps. But you never thought you’d be making stakeholder maps for how to walk them through their own journey. So again, just one more time I’d like you to go to the chat box and say are you still here with me just just Yes. I just would love to hear that you’re still here and and

Unknown Speaker 50:41
focused on with on on this with me.

Unknown Speaker 50:45
Can you get next can you get to your chat box? Anybody there? You’re here. You’re not just not just a pretty face.

Unknown Speaker 50:57
And for me might be we don’t we don’t know. She Could be taking care of Jr. There, I will have to find out what her child’s name is and find Yeah, I can still see that you’re there.

Unknown Speaker 51:08
I think you, I think, oh and James fine. Hopefully James can hear us.

Unknown Speaker 51:18
And James, I think if you can hear us, I will have the recording of this later on so you can really listen to the first part.

Unknown Speaker 51:28
wonderful for me.

Unknown Speaker 51:31
And you can really listen to the first part, any part that you missed later on, I probably should have the recordings up with at least within 24 hours sometimes it takes time because I have to condense them upload them and all that sort of stuff, but it will be there in in your membership area. I think most people have seen the membership area that

Unknown Speaker 51:54
that is starting to form and will take place. One of the So

Unknown Speaker 52:03
what we’re going to do is we’re now going to get started. Can you believe we this? This was

Unknown Speaker 52:13
I hadn’t got started with the training. Can you believe that? Maybe you can believe it. Maybe I’ll believe it. Let me see if I just want to make sure that

Unknown Speaker 52:27
not give me a moment here. I need to

Unknown Speaker 52:38
let me get out of this for a moment.

Unknown Speaker 52:43
I need to start my I need to play No. play in a window. Okay. Then I need to share that window. Excuse me, figuring out all of my

Unknown Speaker 53:00

Unknown Speaker 53:02
so I believe you can see my

Unknown Speaker 53:05
see now while I’m sharing my screen, just a note, I do not see the chat. So if you need to, if there’s something you desperately want to jump in on and ask a question about while I’m sharing my screen, please feel free to just simply unmute yourself and say, Hey, Karen, you know, and I’ll, I’ll pay attention to you.

Unknown Speaker 53:33
So I’m calling the, somewhere in here. We’ll get to it very soon.

Unknown Speaker 53:43
On this first slide, it doesn’t say anything about Tesla, but this is

Unknown Speaker 53:48
I suspect most of you know what a Tesla is, right?

Unknown Speaker 53:54
We know that the person is, and the person actually was a very remarkable person. And now there’s an electric car called called the Tesla.

Unknown Speaker 54:06
And so pretty much what I am I’m

Unknown Speaker 54:11
I guess there’s a little bit of a geeky part of me and a techie part of me that comes from my my background. But I do love. I don’t have a Tesla, but I’ve written in one. But I love the idea of and have for years I’ve been watching that Tesla evolve over time. And now you know, one is on its way to Mars. But the Tesla is a concept of a vehicle now part of what we are doing here and part of what you are doing with your beneficiaries, your stakeholders, your peers. We’re all on a journey we journey every day. We’re going somewhere we can’t, we can get off just like on those boats, we can get off. But that’s just another we can get off the boat. But that’s just getting into the water and then we’re still on the journey, we’ve just slowed ourselves down.

Unknown Speaker 55:16
Now the cut my concept

Unknown Speaker 55:20
my concept of the journey is more of a Tesla than it is an old combustion engine. And the reason why I you know, I in some ways I prefer to think of it as a boat. Because I spent so many I loved the ocean I spent so many years even before I came to America, I spent time sailing you know, we lived off mangoes and coconuts and and and oysters and the fish that we caught simple life but life at sea is a remarkable experience but it’s a journey. Our lives are a journey and we’re inviting people And giving people a way through out through your organization, through the work that you do through the services that you provide, to go on a journey. So optimally, we create a vehicle for that journey that allows us to do it better and to do it together. So my concept here was that you know, it Yes, we’re dealing as you can see, in seven weeks or less, we’re going to learn the essentials of transformative leadership for social change. And and yes, I happen to believe and with reason, because a lot of the elements of this have come from not only my own experience and not only my searching for some of the key key elements and even better ways to do what I was already doing. But they are They are things that have been proven. And so to get some of these and to find a natural way to infuse them into your life is can be one of the best decisions that you will have made, I know that this program will open the door to amazing opportunities for you. And whatever you take out of this training, you will be able to take it with you into the rest of your life. And so by the end of the program that you’re going to have, have some of the most effective calls to action and you know where wherever you go, whatever you’re doing, when you’re endeavoring to make a change you part of what you have to do is you have to make calls to action to beneficiaries, to teams, to funders, to your political or community stakeholders. You have to have efficient, effective strategic calls to action. Sure you can, or many times frankly, a lot of people just don’t help people go anywhere. They don’t give them the option to join you. Don’t give them a chance to say no to you and what you have for them. So, understanding that you will have strategic calls to action, tailored to your different beneficiaries, to your different teams, your funders, your political community is essential to making an impact in the program. So I’m beginning to break down what what are some of the most important things that you’re going to be learning? By the end of the program, you’re going to be you’re going to understand how you can make that an irresistible offer so that you become indispensable. It’s not like your program is necessarily it may end up being I don’t know, but it’s not that it’s necessary. really anything different, but how you present it, how you bring it to the attention how you communicate what it is that you’re doing is critical. Do you want to be interesting? Or indispensable?

Unknown Speaker 59:19
I can’t see the chat. I probably should open up something else.

Unknown Speaker 59:25
But the but that’s that’s a simple question, which would you like your program to be of, you know, to to the people who really need it. And to the stakeholders, would you like to be seen as somebody who is? Yeah, yeah, that sounds really good. That sounds really nice. Or do you want to become indispensable to them, so that they have to find a way no matter what. That’s, that is one of the things by the end of the program that you will you will get So then you will have a stepwise plan for getting stakeholder buy in, so that you have a track to run on. It’s not enough to say, hey, you’ve got to go out, you’ve got to work with all your stakeholders, they’re really important. But in the course of these six weeks, we will set that up. And part of the reason why I’m going into all of this is it helps you see the bigger picture of where we are going. It’s important that you see the bigger picture and how each of these steps that I provide for you play into your bigger into this bigger picture. So it’s important that you can see that when we understand what a stakeholder is and why they are journey and what it means to take them from one stage to another. That Yes, we are beginning to do the the first steps of creating a system stakeholder pathway, then what you have in your hand is a powerful tool. And so that when you get going on that powerful tool, I’m sure you know many times do any of us have been on a journey. You said once upon a time, there was no GPS to set. You know, Google makes Google or any other program tells you every step of the way, do this. Now do this. Now do this. Now do this. Now. You’ve got your waypoints. Just like when you’re going out to the fishing grounds, you have to go at 30 degrees east in order not to hit run into the breakwater before you had then 213 degrees in order to actually go out and reach the fishing grounds. So you have you don’t always head straight to the fishing grounds. Otherwise, you’ll end up on the rocks. But you have to have a stepwise plan, you have to have your way points. And you will have that by the end of the program. And even if you have not completed and done this for all of your stakeholders, we will have walked you I will have walked you through setting up your you know, a at least one stakeholder plan so that then you can assess, and with your teams with your others, you will know how to put that together for all of your stakeholders. So these are powerful tools, these will make all the difference so that you’re not just heading out and hoping to make a difference. You’re not just going to a meeting with some of your stakeholders and thinking, Oh gosh, I hope I you know that they’re there with me by the end of the meeting, you will have in your head something that is much more clear than that. You will know where to go. And so to do this, you will have learned and worked on and put in place the mindset and the systems that you need for impact. mindset is an important part for leadership. And I’m just the end and these are not these are not. In here, we’re not going to be working with deep, profound, ingrained beliefs, you know, Bs, belief systems, sometimes bs is really BS. And sometimes it’s really helpful. Sometimes we’ve got our stated beliefs, but actually deep inside we’ve got, we’ve got things that we self sabotage with, we’ve got things that are our real belief systems that we don’t even we’re not even aware of. And while we won’t be working with those per se, what we will be working with mindset issues that are important for how we work and function together as leaders and as changemakers.

Unknown Speaker 1:03:46
So, again, some of the logistics, going back into this we’re going to use the same link every week. Um, there is going to be you know, taking a little bit of a break here from what we going into If there’s what I’m, let me go through this whole thing, okay? Let me just finish this page there, there is going to be a three day event. And it’s going to be September 24 25th, and 26th. So kind of like the last day about training is going to turn into three days. And I’ll give you much more information on this later on. But it’s an invitation to really immerse yourself in everything that we’ve learned so that we revisit it, we look at it again. And I will take you even deeper in some of those moments, that that are ways to really help you. Help this become your new, some of these things become new capacities for you. This is not just a program that you look at, set on the shelf, and maybe take it off the shelf wants to try but it’s things that are meant to be a journey for you take you to the next level of your own leadership capacity. Now the sessions. As you can see, they’re already 90 minutes and I haven’t even gotten through what I need to get through. But generally speaking, they’re probably going to be more around two hours. This is part of my overdeliver character. So make sure that you’re always set aside two hours and there will be homework. Now the next parts that I go through a probably going to be a little bit more. A little bit more informational for now. But they provide the framework and a way to look at some of what we’re doing. But we really get into the meat and potatoes of that if you’re not vegetarian, or vegan. But you get into the the nuts and bolts of as we as we go through the following days, but it’s so important for you to begin to see and get a sense of and a taste What it is that we’re doing? So let me just stop the sharing for a moment and say, Are there any? Are there any questions from any of that at the moment? They can be logistics, they can be just comments. Just unmute yourself and make a comment. Just I just love to hear from you so far. Even just thoughts about Is there any insight that you’ve had about what we’ve looked at so far? Any thoughts?

Unknown Speaker 1:06:38
Yeah. Okay. So 15 minutes ago, when we said it’s amazing. We haven’t even started the training. Yeah, well, we sort of Haven’t we sort of haven’t, but not the content, but you know, not the slideshows. But

Unknown Speaker 1:06:52
so, everybody’s doing okay, we got it here. You’re okay for another 30 minutes, because I really do want to get into this stuff and And if you’ve got anything you absolutely have to go and do, you the training materials will be you can remember. Okay, so now we’re at 1121. Here. And so what that’s that’s about an hour and 20 minutes, you can always go back and look at about an hour and 20 minutes into the training any way you can. Great, great session so far. Hi, James. I’m sorry that you couldn’t get in, I know that you will be there. And do you want to unmute yourself and just say hi to everybody, everybody else had a chance before just to say hi. And then I’ll and when we’re ready. I’ll jump right back into the next. The next set of slides.

Unknown Speaker 1:07:39
If you want to say hi, James, introduce yourself. If not, it’s not a problem.

Unknown Speaker 1:07:53
Okay, so let’s, let’s continue them. Okay. So I’m going to jump in and get into a little Bit more

Unknown Speaker 1:08:02
of I guess I played with the word Tesla. And

Unknown Speaker 1:08:09
you know, that’s just my way of saying I want you to have something that is not as complicated. And how many of you know what’s involved in a? In a combustion engine? Anybody even just in the window? Do you know? Are you any of you mechanics? No. never learned how a combustion engine works. And all the different parts of the system that you need to make a car go.

Unknown Speaker 1:08:34
We learned

Unknown Speaker 1:08:36

Unknown Speaker 1:08:38
I mean, yeah, yeah. I mean, I grew up on a farm machinery. I rode motorcycles. And one of the things that I always wanted to do was pull my motorcycle apart and put it back together again. And I did. I only ended up with two extra screws that I didn’t know where they Went

Unknown Speaker 1:09:01
luckily luckily it never fell apart

Unknown Speaker 1:09:06
but putting it all together there’s a lot involved with a let me get back to screen sharing with combustion engines well with any engine with any system and I know that that in some ways what we’re doing here Oh yeah, I forgot to say that there is there is a Facebook book group and you can apply to get into it’s just for you guys down the road if there are more and more people in the next round because I will have another round of of this program later on. You know, others will move into it then but in the Facebook group is just purely for this group and for you to meet one another and share your information. And it’s also the place that I want you to put your homework to post your homework because a lot of what core elements of what I will be getting into are our systems that are transparent. And I know that one of the concerns that considerations of many people working around the world, there are issues of corruption and lack of transparency. As we’re learning and as you’re working with people also one of the important things without even considering the corruption aspect. When we work together and endeavor to improve and to grow our skills and capacity and capacities, one of the important things for us is, is accountability. And so in that sense, our small group, we can provide accountability for one another. Now you don’t have to, it’s your choice. But accountability helps us I know, I know that I need accountability for many things that I do. I like To be I like for people I like to show up that people can see what I’m doing. If I’ve said that I would do such and such that I will do it, you know, I will make sure that it happens. So use the Facebook in that sense I have to go ahead and approve you to join that because it is private, but use the you know, the Facebook that way and, and again, I would like to encourage you to consider that anything that we do within this little arena of about training. This is if we share stories about our own lives that maybe are a little bit sensitive, we might you know and issues some of the issues that we may have child you know dealt with as we do and that won’t happen in the weekly lesson so much that might happen more in the when we get into the space of the the three day intensive. But to know that this is a this is a almost like kind of like a sacred space for us. It’s a place where we protect one another develop relationships with one another and care for one another. So again, the class schedule. We’re looking at the biz model business model and understanding the fundamentals this week. Next week, we’re going to be aligning for impact. We’re going to be looking at the power of the right questions. And so I’m going to give you at the end of next week, you’ll have a set of questions that I want you to do something with. And that’s when some really interesting and fun stuff starts to happen. In the third week, we’re going to be looking at making your service and your programs irresistible, as I mentioned just before, week four, we’re going to be working with the journey mapping and communicating for buying this is where we’re really looking at how we take people through this whole process. And then week five, we’re going to be looking at tapping into resources and that part of that will be for our energy resources or financial resources as well as our support resources and and all kinds of other things like that. And then Week Six is when we tie it all together and we end up walking away from that three day intensive with a one page and I call it my Tesla plan Tesla because I don’t know whether I put it somewhere somewhere somewhere I had no idea I’m gonna have to go through that again. I anyway it’s like the the transformative engagement and and strategic anyway I had this fancy way of describing Tesla but it really is just that we’re in the end we’re creating a system oh yes s system for adaptability and something really nice again. But anyway, the main thing is here’s we’re creating a system. I’m working to help you create something that is elegant. That is sustained. Just like

Unknown Speaker 1:14:03
if you have course you’re going to have the solar systems to be able to create the the electrical energy. But as an electric car is far more sustainable than is one of those old combustion engines. So again, all of this is geared towards, you know, creating a system for you. So anyway, here we go. An important thing that I want you to pay attention to here is the issue of stakeholders journey. And what I want to look at for a few minutes is from the point of view

Unknown Speaker 1:14:43
of understanding the journey of awareness. Now

Unknown Speaker 1:14:50
let me just

Unknown Speaker 1:14:54
here we go. I just need to find some some notes to remind so that make sure that I cover it Everything.

Unknown Speaker 1:15:02
ability, your business as a leader, it’s important that you also understand that whether you’re dealing with your beneficiary, or you’re dealing with your various stakeholders, or you’re dealing with somebody who’s just encountered you and is saying, hey, what is it you do? How do you do that? Everybody has a different level of awareness of what it is that you are doing. Not everyone knows that what it is that you’re doing. Not everybody knows that perhaps they need you or your service or the program.

Unknown Speaker 1:15:48
Now, just imagine for a minute, you get a headache.

Unknown Speaker 1:15:54
Some people will reach for an aspirin, others for Tylenol, some will go out Find an acupuncturist, maybe if it’s a bad enough one, they’ll go get a massage. Maybe somebody else realizes that they need to go and get an alignment from the chiropractor. Others will say, hey, I need to go and pray or meditate, and some will just go back to bed.

Unknown Speaker 1:16:18

Unknown Speaker 1:16:20
That’s just simply to say that for any problem, even if you’re aware of the problem, there are a massive number of people who had different awareness and different sense of solutions to any problem. Now, you may provide a solution, it’s probably not going to be every kind of solution to a particular problem. It may be customized to your area, or to your skill set, or to the resources that you so far have found. The point here is what I wanted you to just remember for a moment is that even for something as very specific as a headache, there are many, many, many different ways it can be addressed. And so when you encounter somebody with a headache, they may not be looking for you. They may not at first recognize that you are the way to solve that headache. Now, maybe the headache is is is, you know, education, maybe the Edit headache is livelihood, maybe the headache is is they’ve been violated maybe the headache is, is they just don’t even know where to get the next meal. There are many different kinds of headaches in the world. And there are many different ways that responses can be made to that headache. But what I’m talking about here is your randomness, of the journey that people are taking It’s important to realize that whatever it is that you teach whatever you bring to people only about 3% is actually looking for a person like you or an organization like you. So part of the point is you have to take people through a journey that helps them understand what it is that you are bringing.

Unknown Speaker 1:18:26

Unknown Speaker 1:18:29
there is this journey of awareness from not being aware, in some cases, it’s not even being aware that they have a problem. Now, in most cases that you’re dealing with there are they there is some level of awareness of that problem, but perhaps not necessarily in the same terms as you see the essence of the problem. So just because they are not educated, it does not mean that we You come to help them get educated that they are aware that they’re not educated. So here I just wanted to really bring this attention to you about their journey of awareness. So they go first from, in most cases, not always, and and this you know, in many of these people will be already at different stages, but bottom line at some, at some level, they will have been, they are somewhere on this journey from not being aware, to being aware of the problem. All of a sudden, they know they have a headache, and they know they need to find something for the headache, they don’t have to live with it. It’s not necessarily something that they have to live with every day of their lives that there is a solution for that. And so that’s when they become solution. Aware then is the next step where they become aware of the potential of some of that solution that is either a product or a service or something that is out there that can help them deal with that problem that they have been aware, but they have to learn about it, they have to learn why it’s valuable. Will it work? Is it really, you know, Will it work? Can I afford it? Can I get access to it? What is it there’s, there’s all these levels of awareness of the service or product that a person needs to go through in order to continue on their journey to being aware that they can then take it out. So for instance, even you had to know what Okay, for some of you, some of you not, you know, for even just in this instance, here, program, you know, you had to become aware that it was available. And then you had to figure out how will How do I get here to being in the lesson I have to wear what the offer is, can you afford it? Can you get access to all of these kinds of things, the very specifics of it so that then you know which button to push, and then begin the experience of what it is like to be engaged in this journey, you know, the actual journey itself. So this is kind of like, I know, when I when I got my first black belt,

Unknown Speaker 1:21:40
I guess before I got into martial arts, I just thought you know, black belts, you know, they’ve made it

Unknown Speaker 1:21:47
then you learn that actually getting a black belt just realizes that you now know all the basics for getting going. That was just going through that not being aware that I didn’t know anything to in the classes, knowing that I didn’t know how to take the proper stance and all that sort of stuff to becoming solution aware and moving through that whole process. And so finally, then I made it to getting my black belt, then I became fully aware that yes, now I’m really ready to learn, and to have that experience of what it’s like to have any kind of beginning level of mastery. But anyway, so So the point here is, it’s important for you to see that part of your job is, and you’re doing it all the time. But I want you to have in the back of your mind the understanding that now, as you speak to people, part of your job is to speak to people, different kinds of people looking for different kinds of things. And that part of your awareness is to see that But you have to bring them along through this process. So even what you’re doing your outreach programs, even as you go out and talk to your potential new beneficiaries or your potential new stakeholders or supporters, each one of them is going to need to be brought on a journey of awareness.

Unknown Speaker 1:23:27
So many times because we get so involved in what we are doing,

Unknown Speaker 1:23:33
we forget.

Unknown Speaker 1:23:36
We forget what it’s taken for us to come to this point ourselves. And we tend to assume that when we say something, other people know what it means. But we don’t look literally. Literally just yesterday. I was talking To a long time you were an expert. She’s been a special representative of the Secretary General on victims. We’re working on a project together. And

Unknown Speaker 1:24:14
that that is that is coming up.

Unknown Speaker 1:24:18
And she was just having a profoundly frustrating experience in working with the working group that she’s working with. How many times can I put work into one sentence and still make sense? Okay. So

Unknown Speaker 1:24:36
but the point was, she

Unknown Speaker 1:24:40
was so forgetting I could see. And I made the point to her, which helped her bring down her levels from frustration, but it didn’t quite solve the problem, but it helped. She was forgetting the perspective of this journey of a way Notice that many people as to going through of their understanding of how the UN works. She was forgetting that they don’t necessarily know exactly how it works. They don’t know. So clearly how the working group is working. They don’t know how she is working. And so there’s all of these grinding gears, and she was experiencing frustration, but helping see that these are some of the dynamics going on means you can think differently about what you are looking at, and therefore make a plan

Unknown Speaker 1:25:38
to deal with even the difficult people differently.

Unknown Speaker 1:25:44
So having this understanding of the journey of stakeholder awareness is something that allows you to work better and to develop the plans That can work so much better for your end goals with your stakeholders. Now, I want to bring in one more thing. But there are three types of stakeholders. And, and so we’ll see how this plays out in a moment. And this is kind of another way of talking about that stakeholder journey only it’s not quite because some stakeholders will dip because of this kind of character or way they are in their world or that that time availability or you know, just whatever limitations there may be. There are these types and again, I think it helps for you to understand that there are these types of stakeholders. So you’ve got the first level who are interested in curious and they want to know more. They want that information they want They want more knowledge about what it is that you’re doing, and why you’re doing it and all of that sort of stuff they’re interested in, they’re curious. And then they’re the types of stakeholders and these may be even the beneficiaries. They could be people who are interested to know more, but then they’re not, they’re not quite ready to step in and do into your program, perhaps yet, for whatever reason, and it may be, it may be something in their own life, it could be their circumstances, it could be their fault, it might not be their fault fault is not in my language, but just to put that out there. But they have the potential to qualify for become you know, for getting involved and for doing more. And so then they are ready to not only get the information about but they’re also then stopped to look for while while I see the information, but I really want to take the next So what, you know, I need more of a structure or I need a little bit more support, or I need a community to help me get in there and do that. And then then there are those who go to the level of commitment, where they want that knowledge, they’re ready for the support. And beyond that, they are so determined, they have committed, that they’re ready to be held accountable for what is going on. So again, this background that creates kind of this total background for your work is really helpful for you to understand.

Unknown Speaker 1:28:45
And it forms a backdrop

Unknown Speaker 1:28:48
for the work that we are going to be doing throughout this training. So this journey that we’re bringing people through, is in part taking some people Different people are different stages, but few to see this matrix in a way and I and I could show it as a matrix for even social capital, which is another way of looking at how we work and you know, in, especially in nonprofits and those in social change, and often those in either highly politicized backgrounds and environments and I could go over the concepts of social capital and how you build that social capital etc. But and all of these are just almost different ways of looking at some of the same fundamental dynamics that are at play, because we are human.

Unknown Speaker 1:29:39
Because we are human.

Unknown Speaker 1:29:42
So this is the stakeholder journey where we go from,

Unknown Speaker 1:29:48

Unknown Speaker 1:29:52
interested in to qualified and committed, but also from unaware to problem aware Solution software product offer and experience aware. So just just so you, you know that

Unknown Speaker 1:30:09
now, we’re getting close to where I

Unknown Speaker 1:30:16
I hope maybe I need to come back here into there we go.

Unknown Speaker 1:30:21
One more quick point here, I just want to remind you and this is more of just a reminder. And I know that you know, because a lot of us a very smart people, I know that you’re smart. I have no doubts about that. And the knowledge that you have and one of the challenges for for smart people

Unknown Speaker 1:30:45
is sometimes we’re very dumb.

Unknown Speaker 1:30:49
Here’s what I say that is and I say that about my family all the time. Because I believe they’re very smart people, but at some level some aspect of our lives. We’re not so smart. That’s because while knowledge is essential when we get to making a change in our life, we have to engage more levels of ourselves when not all rational. And I’ll get into this next week and and and I hope you enjoy the way it’s talked about. But there are other dimensions or aspects that I mean, most of the way we function as human beings, is pre rational. So assuming that because we can articulate an idea, doesn’t mean we have knowledge and have capacity. So while knowledge is essential, knowledge alone doesn’t change people’s lives. And that’s why you are doing the work that you’re doing because otherwise, we could load up the optimal book, into the largest plane and fly it all around the world. You know, disseminate, drop out of that plane, you know, bomb the world with it could be in all different languages with one book that radically changes everybody’s lives. If knowledge alone was sufficient to change the world, I’d have to say it would be done. But it’s not. Knowledge alone doesn’t change people’s lives. What does is accountability and support your work working with people, when you support them, and you provide them accountability. That’s what changes lives. And so that’s part of what helping you create that wraparound system that enables you to Yes, provide the knowledge but also to create an environment of accountability and support is what will make you a powerful change agent. And so that, there we go. So that means even in simple terms, we’re talking about a wraparound system that helps us assimilate that knowledge. I mean, it’s even like saying, All we need is food we have to digest, but unless we have, you know, the stomach that is able to absorb all the goodness from our food, and then send it across throughout the systems of our body, we can’t tap that energy resource. The energy exquisite of exquisite knowledge, needs to have a wraparound system. And that’s what you’re building for social change, social change. Again, I want to just go back really quickly, and when we’re getting close to wrapping up here, gosh, time flies. Maybe I hope for you but social change in the broadest sense Any change in social relations and so this is some really just the heady stuff. But viewed this way social change is an ever present phenomena in any society. But this but addiction distinction is sometimes made between processes of change within the social structure, which serve in part to maintain the structure and the processes that modify the structure. Words, words, words, words, words, words, one of the really important things that I want you to also recognize and pay attention to, because this is where I had one of my probably most earth shattering experiences in my life

Unknown Speaker 1:34:49
was in recognizing that the way you structure your organization

Unknown Speaker 1:34:58
it has a character in has a DNA it has a real life of its own in a way. As human beings we are social creatures and we create systems. Because we like tools we use tools we want to magnify. We gather in groups, we have families, we have structures, we are social beings.

Unknown Speaker 1:35:23
And these systems that we create,

Unknown Speaker 1:35:29
sometimes they are learning systems, and sometimes they are not. Sometimes they stifle

Unknown Speaker 1:35:37
and sometimes they don’t.

Unknown Speaker 1:35:40
If they are more biological or in character, then they can grow and change and evolve. business in COVID and in the 21st century, is dramatically different to how business needed to be done. Back when Ford first started making a production line, the United Nations was created in 1945, when the world was a very different place, when there was not the capacity for global conversations, the same way that we have it. That structure an entity and organization, for example, is struggling to adapt itself to the 21st century. They are just bigger picture structures. But the point here is that when we engage in social change, we’re not just engaging as individuals, but we’re engaging as structures. And so are social institutions. What it is that you the systems, well, even if they’re small, or if they’re large, those systems are part of the change and building the capacity to change and evolve. Adapt and renew itself and be innovative is essential for social change. Because really, once you’re doing social change, you’re functioning at a whole different level, you’re not functioning at the individual level anymore. So what social change leaders and social entrepreneurs are really doing is that you’re building a social change system, you’re building your business. And I just want to reaffirm that because it’s something that we don’t, we don’t always see how that plays out in the bigger picture of social change. So I’m going to run very quickly through the eight stages of social change. We will be going over these and then I’ll get to the homework. I do want to finish up with some questions and answers and I will stay off to 12. But I want to at least complete the content for today.

Unknown Speaker 1:37:54
But I you I will go through these very quickly here. But the

Unknown Speaker 1:38:03
we will go in depth into these throughout the course of the program. But just so you know, the eight stages of chose social change is that there are 10 this is, you know, kind of like the characteristics of these eight stages. First, there is this increase in urgency. Now, the good thing about urgency is that aligns people, timing matters. There are such things in the world as windows of opportunity and they do open and they do close. Take time and timing. Seriously, I urge you, if any of you have ever been a surfer, you know that when you want to catch a wave all the way to the to the beach, timing is essential. And when you see that there are cycles in the world. There are historic cycles, there are social cycles, there are personal cycles, we have daily cycles. There are these everywhere. Timing matters, windows of opportunity open and close. Usually, there is urgency. And many, many times that urgency is valid. Because otherwise you miss the chance for change. And you can fall off the back of the wave, and never make it into that. Sometimes the cycles are just seconds. Sometimes those cycles are weeks. Sometimes those cycles are years. And a lot changes. As you know, in yours these days, it’s important that you build your guiding coalition. And I will go into into this more in depth later on. But part of that is identifying the key people, the stakeholders, who are your vectors of change for your big and what I call moonshot goals, because we’re talking about big picture stuff here. Not just little things because I know you want to make a big difference. Having a guiding coalition, that a part of you that become part of your team, they may not be part of your organization, but they’re your guiding coalition. And they can be colleagues, they could be part of a mastermind, they could be the people that you work with on the side. But either way, depending on the goal and your objective, they become your central force in creating a change the vision and its strategies.

Unknown Speaker 1:40:27
Another thing may seem obvious,

Unknown Speaker 1:40:31
but there are very good reasons why I say this, get the vision, right. Make sure you co create your vision with your guiding coalition. And that vision should look at you know, maybe look at how far in events two years, five years, but you know, you need to we’ll go into the more detailed ways of doing that later on. And then the next one is communicating for buying these stages. Once you’ve got your vision Right, you need to communicate for buying. And you need to communicate and you need to communicate and you need to communicate, you need to communicate through all channels, you need to say part of you need to become the best speaker, but not just for a one product, you need to keep in mind all of those things that we just talked about as the levels of awareness, you need to tailor what you speak to people so that you can bring them along on their journey, but I cannot under under score, how important your capacity and the time that you put into communicating, communicating, communicating, I’ve made mistakes there too. I assure you, and they can be painful communicate. The next stage is empowering action. You always need to have ways to contribute. You know, the people you bring on board need ways to contribute without being instructed. They don’t need to be micromanage, but you have to have a way to help guide them still. And you have to You know that they’re going to run into obstacle obstacles, and some of those obstacles are going to be within your own organization. Some of those obstacles, you might be one of those obstacles. And that doesn’t have to be the end of the world. But we need to understand that we can be the obstacle for people sometimes. And we need to make the best efforts to get all the obstacles out of the way. And as the leader, that’s part of what your job is to do is to remove the obstacles to their action. That’s not always other people’s job. That’s one of your jobs. So, but anyway, bad, you know, the, the obstacles can be bad managers that can be lack of resources that can be lack of training, all of these things and this as as the leader, these are your responsibilities. If you’re working on a team, if you’re not working on the bigger organizational level still for your team have to look at what obstacles are they are running into from their perspectives and help remove those obstacles and empower them to to move forward. change requires effort. It is it can be exquisitely more simple than many people think if you do it right. And I will go into some of these details. And that’s why I find so exciting. But at the heart of this empowerment, I’m going to go into the okrs. And some of you will have heard of that. But it’s important to really make that part of your DNA because the use of okrs and I’m not going to go into that now. It’s a whole fun lesson we’ll go into that unleash human potential. Now, another important part of the stages of social change and these happen on the micro level as well as the the macro level, create short term wins, always creates short term wins and those okrs will help you do that. And part of that is to create a color culture of acknowledgement. And celebration. Why do kids love playing games? Because they can win at something we love to win. We love the dignity meaning about well you know where that comes from? You know how many people why do they spend so much time and other people go and get get addicted to to the

Unknown Speaker 1:44:20
Yeah, the jackpot the you know the one armed bandits, whatever they are. Because there’s this there’s a strength of pursuit always wanting to get that endorphin rush, wanting to win. It’s built into us. There’s nothing wrong with it. It’s the way we are acknowledge it, and value it. But don’t forget, we like to win. And I don’t just mean you know, the silliness, yes at the smaller levels and bigger levels. But it’s really important to acknowledge people to notice, too, as you become aware of the stages of the journey that people Make, you can acknowledge their you know what they have achieved on that level and celebrate with them. Wow. Now you see this Yes. Now you may know that. So we love winning and transparency in the no ma ambiguity of okrs, which we’ll go into helps create those wins. And so that even even through this process, skeptics can become your supporters. Another stage of social change or a piece an important step of social change and aspect of social change that is important to understand is that you do need to keep at it, keep clear objectives, and keep your key results in sight. And what it means is you just keep going until you get there. And finally, oh, six, seven. Did I have really nine I think I just had started at the wrong number, I think. I think there’s really only eight. This started at six instead of at Mine, sorry about the numbers.

Unknown Speaker 1:46:04
Some of us are human

Unknown Speaker 1:46:07
culture makes change stick. So eventually, you know, we build this and it becomes a culture that we have. So I think that’s about it in terms of, Oh, yeah, there’s a fundamentals there was the transformative engagement system for leadership amidst ambiguity, because boy in this day and age now, I’m going to just

Unknown Speaker 1:46:28
skip through this for the moment, because that’s, we don’t need to do that for the moment.

Unknown Speaker 1:46:38
I don’t Oh, yeah. I’ve already kind of done that. So.

Unknown Speaker 1:46:45
Okay, screen time. Okay. That’s okay. Yep. Stop that. I’m just going to now go straight into the the homework that I have for you this week. But before I do the homework, I’d like just you know, Just open up your, your, your chat and chat, open up your mic and just any thoughts insights, maybe something that you hadn’t thought of something that that you just you learn from today can just be one thing, it can be a couple of things. Just share with everybody

Unknown Speaker 1:47:23
can I talk? Go for me, please? Yeah, so, um, the social change

Unknown Speaker 1:47:33
points that you listed one of it was that, like we could be the stumbling blocks that people should be able to contribute without being instructed. Now I have issues with

Unknown Speaker 1:47:46
like perfection, I want things to be a certain way.

Unknown Speaker 1:47:52
And I know it’s hindering the organization in some way. But I’ve also realized that The few times that I left people to act with their discretion, it didn’t come out the way I want. What do you think I can do about that?

Unknown Speaker 1:48:12
Well, I, I think, what couple of things that because you’re you’re bringing in number one, your perfectionism, and I suspect a good number of us have some issues with perfectionism. Of course, that’s not me.

Unknown Speaker 1:48:31
And I will go over in the next lesson, ways of looking at that and how

Unknown Speaker 1:48:41
perfectionism does really get in our way, and how there are systems that that part of the reality is even our our desperate desperation to be perfect in the habit. Good enough. And that that’s probably the point is To reach a point in the tech world, they talk about, and it’s just useful because, you know, I’ve worked in the tech world, but also it’s kind of part of the new part of the culture that that is essential for the pace of change the world that we live in, and the pace of change that is needed and actually works with the way we work.

Unknown Speaker 1:49:28
I don’t know about you, but I wasn’t born perfect. I have to learn.

Unknown Speaker 1:49:34
It’s a learning process. And it’s an iterative process and so you’re going to hear me mention the iterative process often, and I’d like and I’ve heard others use it and I loved it. The minute I heard it, you know, talking about iterating are way too awesome. Rather than looking for past perfect also because that’s the most Practical, it’s the way we work, we gradually get better at walking, we gradually get better at using our skills, we gradually get better at making the perfect

Unknown Speaker 1:50:13

Unknown Speaker 1:50:15
But part of it is also the other piece that you are bringing in their full May was that was a question about empowering others on your team. And that then connects with what we will do next week when we look at the okrs. And we look at a way to get people more aligned. And so then when you’ve got people more aligned in your group, because because many times we don’t we don’t we’re not mind reader’s. And so we’ve got to put effort into making sure that what I think are our goals. Others are actually working toward a similar or at least aligned goal. And unless we put some effort and pieces in place to ensure that alignment takes place, then yes, when we do delegate to somebody, we can often get disappointed because they take it off in a whole nother direction. And that’s not because they’re a bad person they have not the capacity. It’s a question many times of alignment. Yes, you can have problems with people who don’t have adequate training, but even there, then you can learn all I need to uplevel their skills, I need to do something about their training. If you see that they are aligned but they don’t have the skills, then you can go back to that concept of the stakeholder journey and say all they don’t yet understand this piece. vain I need to help them with that. So the point of under you know, having these kind of frameworks for undefined Standing, give you a way to think about what you’re encountering in your workplace. So the tools that I will give you to help with that alignment are the okrs. And we will get to that. And it’s, it’s brilliant. It’s simple. It’s used in large organizations and small. And the the reason for it being the way it is because it is so elegant and wonderful. And it does bring out the creativity because change. And when when you’re when you’re a small organization built, you need the energy, the creative energies, as many people have as many people have as many of your staff as you can. And you need them to be aligned. And that alignment gives you the best chance for them not to be undermining the work that you you’re wanting. And so I think that as you As you put some of these practices into place and test them out, and begin to see how your own people can begin to work with these, you will begin to see the potency and you will begin to see the excitement, you will begin to feel excited about how they can work. I hope that answers the question there. But yes, we can help we can help you with that. You’re in the right place. Absolutely. You’re in the right place for me.

Unknown Speaker 1:53:34
If any, did you have some?

Unknown Speaker 1:53:36
Yes, I do. You mentioned something about knowledge is not known. But also capacity. And I do share that. No, you can’t have knowledge of something and it wouldn’t really go that far, however, makes me capacity, the right resources, the right temperament and could become productive, so many a time. We want to gain knowledge and forget about the capacity. Because we cannot want to be self, what I call self humility. No, you don’t want to sound the same if you have all the takes to get things a company so we end up shooting ourselves in the foot, not really knowing. So I think that is really something that many opponents which is a graduate, you know, we might have the capacity and love to knowledge. So I think it is very good to have that synergy. You know, bringing people together in that collaboration to be able to achieve optimum results. So I think that was great.

Unknown Speaker 1:54:56
Right and and part of and maybe

Unknown Speaker 1:55:00
just jumping back to this screen just for a moment Yeah,

Unknown Speaker 1:55:09
yeah, I think that you know, you can see, I think you can see that

Unknown Speaker 1:55:15
in terms of the type of stakeholders this sometimes some of us can get stuck at knowledge level and we just want more and more and more knowledge. Because sometimes I know I’ve seen in in many spaces of our world that we get stuck on that level of knowledge where where we want to know more we want to know more one no more because we don’t dare to go in and this speaks a little bit to phonies Fermi’s question and where she has been courageous enough to hand off and get people to take responsible ability to take initiative. But unfortunately, perhaps one or two of those experiences were within people without that alignment, they weren’t quite ready to take on and pull their work forward in the direction that they liked. So then we pull back and say, Oh, I need more knowledge, I actually need more information when in fact, no, we need to do let the rubber hit the road. We do need to test it out. We need to learn on the job. And we need to give one another the space to go through that learning process as well. And that’s again comes back to the kind of the concept to have in mind of the minimal viable product that the tech world has is that you launch even what we’re doing here. I’m launching This program as a beta program, why

Unknown Speaker 1:57:04
would I does my perfectionism want it to be the ultimate course for you? Of course I do.

Unknown Speaker 1:57:13
But part of what I know is until I put stuff in front of you guys, I don’t know I need the feedback. It’s kind of like the haptic feedback. I need to get a sense from you what works, how quick I can move, how fast I can, what knowledge you really have, if I’m gearing it to the right levels of readiness for this, if it’s something of interest, it’s of no interest. It’s a beta program. Is it good enough to begin Oh, it’s way more than good enough to begin, but in order to get it to where I would want it to go, it’s in it’s a beta program. It is minimal viable product, and its perfection or its betterment come from putting it out there, as imperfect as it may be. So perfectionism can be can be dangerous. Because many times and we don’t get going, we don’t get off the starting block. We haven’t, were either afraid to get out there and to get the tomatoes thrown at us, or the tomatoes if you’re American. You know, we have to be prepared to learn on the job, because that’s life. Nobody has ever been this way before. nobody’s been into COVID in the 20th century, 21st century sorry. Nobody’s created your organization that you’re creating. Nobody is created where you’re creating it, you’re, you’ve never done it before. So we’re all in this process. And our system is to create it as as as a constructive and as a useful And as a powerful system for helping everything move forward as possible. But yes, your capacity, that’s why capacity building. And this whole program is geared around building your capacity, not just handing you out a book to read that I think I can summarize key lessons, key things that will help you to really make to become a kind of transformative leader to make something a system a program that is very powerful. I could hand you key books and say read those. But as you know if it’s, it’s building the capacity and so that’s how I’ve structured this whole program and why even at the end of it, I have this intensive because I want to make sure that we circle back around again and find ways to so that you can look back over six, seven weeks and say

Unknown Speaker 1:59:58

Unknown Speaker 2:00:00
That’s that was amazing. That’s my goal.

Unknown Speaker 2:00:03
That’s my goal.

Unknown Speaker 2:00:07
I was great.

Unknown Speaker 2:00:10
Looking forward to also learning to sing capacity. So

Unknown Speaker 2:00:18
simple but very powerful things. I think we will we will do together. Grace, did you have any questions or any, any thoughts? Anything that struck you any, you know, that hits you in the course of doing this? I mean, doesn’t have to have hit you, but

Unknown Speaker 2:00:34
I think I am soaking it in and taking it in. Um, yeah, I think I resonate with a lot of points, especially the whole the whole perfectionism versus empowerment dynamic. That’s already really helpful. Um, yeah, I think like, yeah, I’m excited to see where it goes.

Unknown Speaker 2:00:53
Yeah. Wonderful.

Unknown Speaker 2:00:57
So yeah, you Yeah, we can be the obstacles.

Unknown Speaker 2:01:03
That was the

Unknown Speaker 2:01:05
safe for me put that in there. I thought about 20 minutes ago. Yes we can. Sometimes we can be our own worst enemy or we can shoot ourselves in the foot. I mean, there are all different ways, all different analogies to how this all works out. Okay. So really, really quickly the homework I said, I have homework. I’ve already taken up a lot of time, but let’s look at the homework I will share my screen and this week I very specifically didn’t make it. A lot of homework. Next week’s homework will may take you a little bit more time. But this week’s homework is number one, I want you to make sure that in the in the members area, click on the link that gets you into the Facebook area. And then I want you to just do like a two minute Facebook Live Or a video from your phone and upload it, whatever it is, and post it on the on that in our Facebook page two minute introduction of yourself, because I want you know, we introduced ourselves a little bit at the beginning of this, but I would like but James wasn’t here and he couldn’t do it and so maybe later on he can, he can do that for us all because we want to know one another and we want to see which way you are what you’re doing just two minutes. And because part of this is as we go along down the road, and I can absolutely say COVID or no COVID becoming more adept with online and technology is really critical to your future as a leader. So these little things that just little things been doing. I would like you to then you know, take 10 minutes to watch one another’s videos. That’s it’s a bet pieces just like take five minutes to do a two minute video and And figure out how to upload it and then watch 10 minutes watch one another’s videos then what I want you to do is just and this is so that we can better understand about one another What is your signature program? What is it that you do you know what, what is your core work? And how would you describe it and can just it can be just a few sentences but I just want you to want to be able to use to communicate, what is it you do and who do you serve.

Unknown Speaker 2:03:29
Then um

Unknown Speaker 2:03:32
and if there are any others, you know, any other stakeholders that come to mind as two important players in your work.

Unknown Speaker 2:03:42
So again, typing really quickly it can say, what do you do you know, just

Unknown Speaker 2:03:47

Unknown Speaker 2:03:48
help women and girls.

Unknown Speaker 2:03:53
The beneficiaries are you know, people in in milk, cocoa and cocoa is a you know, is a Solomon Lagos and whatever else, just very, very simple, but so that we can see that and I want you to articulate it. And to identify who are some of your main stakeholders, that should take you what maybe, you know, three minutes to type. It really shouldn’t take you too long. Then I want you to add just really, really quickly if you have a clear and disciplined funding model or not. Now, I know in your case, Grace, you don’t have the funding model, necessarily. Women’s Federation, probably has a funding model, but let me know if you know about it. If you know what it is. You just say, yeah, we have a funding model, but I don’t know what it is, or Yes, I’m very clear about it. I want to understand what you know about the funding model. And if you don’t have one, or you don’t know what it is just say no, I just I just want to get that that assessment of what it is that you know, so that is the homework. It really shouldn’t take you very long, but it’s important that you Why don’t you go to your to your Calendar right now. And give yourself 30 minutes to do your homework, put it somewhere in your calendar, right now, before next so that next time we will meet next week, you’ll have done your homework. And I’m going to be looking online to see if you’ve done your homework. I am here to hold you accountable. It’s not a lot, but it’s important and just putting yourself into action because these are some of the important things that we will be looking at as we go on into the program.

Unknown Speaker 2:05:29
You remember,

Unknown Speaker 2:05:32
you are a leader.

Unknown Speaker 2:05:35
Whether you know it or not, you’re at least leading your own life. No one else is doing that for you. No one

Unknown Speaker 2:05:48
and you have stepped up. So you are leading more than your own life. So

Unknown Speaker 2:05:56
I really look forward to meeting you next week. I’m going to close out there.

Unknown Speaker 2:06:02
stop the recording. I look forward to seeing you all next week. I’m not necessarily going to stop the the screen the the zoom. If anybody’s got any more questions, I’m more than happy to answer them any more questions before we before we go.

Unknown Speaker 2:06:18
Otherwise, he can repeat one more time with the content of the video is

Unknown Speaker 2:06:24
just about you. Just Introduce yourself. Hi, my name is I work with this organization. This is what I do in this organization. And I’m excited or I’m bored or I’m

Unknown Speaker 2:06:39
just just introduce yourself and self introduction.

Unknown Speaker 2:06:50
Hello, James.

Unknown Speaker 2:06:53
I can hear you just Yes.

Unknown Speaker 2:06:57
I’m in the game. I

Unknown Speaker 2:07:02
am having some challenging in English around these

Unknown Speaker 2:07:11
kind of projects. And

Unknown Speaker 2:07:27
perhaps we can talk up, James perhaps we can talk after this and we can talk about try to find some way to deal with this.

Unknown Speaker 2:07:34
Okay. All right. Yeah, yeah. Yeah,

Unknown Speaker 2:07:40
um, I’m not certain what we can do, but we’ll definitely talk about it and see what we can do.

Unknown Speaker 2:07:46
See what will work. Okay.

Unknown Speaker 2:07:49

Unknown Speaker 2:07:51
Yeah, yeah, we want that to be no problem.

Unknown Speaker 2:07:55
Okay, um,

Unknown Speaker 2:07:56
thank you James for jumping in and We will work on something.

Unknown Speaker 2:08:03
Okay, so I’ve taken you more than two hours, two hours and 22 minutes. If you’ve got any more questions next week shouldn’t be quite as long as Welcome to immersion in impact and influence and immersive program for everybody. So I look forward to seeing you again next week, probably within 24 hours, the video will be up. Thank you so much for your time and for being here. And I look forward to spending more time with you next week.

Unknown Speaker 2:08:35
Thank you. Bye bye.

Transcribed by https://otter.ai